Branch Banking & Trust Company

Reset Password Request

To reset your password, your Customer ID, User ID and Token Code are required. When you have finished, click
the Submit button. Once verification is complete, you will be sent a One-Time Code to the email address you have on file.

warning Your credentials were not accepted either from an incorrect entry or an expired token code.

To continue please re-enter your required Customer ID, User ID, and Token Code. Click submit button to continue the password reset process.



Token Code:    What is This?

If you have forgotten your Customer ID, User ID or Token please contact your administrator. If additional assistance is required, BB&T Treasury Management Client Support team is available for support at 800-774-8179.

plus Security Information
Security Enhancements
An additional layer of security is included in the logon process for this application. The additional security provides extra protection of your information against unauthorized access.

How does the security feature work?
This added feature enhances the process that is used to verify that you are an authorized user of this application. Each authorized user is provided a security token or "digital key" for this application. In addition to your user identification and password, you will be required to enter a digital "Token Code" on the application screen that is displayed in security token device.

Do I have to enter a Token Code every time I log on?
Yes. To better protect your information, the Code on your Token screen changes on a regular basis. Your must enter the current Token Code each time you log on, and that code must match with our security system for access to be granted.

Why do I have to register my Security Token?
A one time Security Token registration is required to activate it with our security system. To do this one time registration, please click on the "Register" button below.

Security Warning
Because of the sensitive nature of the information contained within this application, extensive measures have been taken to maximize security and data integrity.

If you experience any of these behaviors, STOP, CALL & REPORT your experience immediately to BB&T Treasury Management Client Support at 800-774-8179 before continuing any further action with CashManager OnLine.